This policy explains what information Blackant Solutions (“Blackant”, “we”) collects when you use blackant.io, buy from us, sign in, download our products or activate SparkPOS; why we collect it; who helps us handle it; and what you can ask us to do with it.
HiveMessage accounts are created on hivemessage.com, which has its own privacy policy.
In short
- We collect only what we need to answer your enquiries, sell and deliver our products, and keep your account secure.
- You pay in Razorpay’s or PayPal’s own windows, so we never receive your full card number, CVV or banking passwords. From the notifications they send us we keep only the payment’s reference numbers, amount and status.
- We don’t send newsletters or marketing emails, and we don’t sell your information or use it for advertising.
- Our analytics count visits without cookies and without identifying you.
- You can ask us for a copy of your information, to correct it or to delete it.
What we collect and why
When you send an enquiry
Your name, email address, company (if you give it), your message and your answers to the form’s questions. We also note the country your request came from, worked out from your internet address; we don’t store the address itself.
We use this to reply to you and to follow up about your enquiry. Your enquiry is also sent to our email inbox.
When you buy something
- Your email address, name, company (if you give it), country and state or region.
- The order itself: product, price, currency, payment provider, the payment’s reference number, and any refunds.
- From Razorpay’s or PayPal’s notifications about the payment and any refunds: their reference numbers, amounts, currency and status (see below).
- The invoice and any credit notes we issue for it.
We use this to take your payment, deliver your download, send your receipt and invoice, handle refunds and support, and keep the records that tax and accounting law requires.
You enter your payment details in Razorpay’s window (for payments in India) or PayPal’s (everywhere else), not on our site, so we never receive your full card number, CVV, or banking or PayPal passwords. Razorpay and PayPal then send us a notification about each payment and refund. Depending on how you paid, these can include your UPI ID, card details such as its last four digits and the name on it, your bank or wallet, and the email address and phone number you gave them. We don’t keep those details: we store only what we need to confirm your payment and handle refunds — the payment’s and refund’s reference numbers, the order they belong to, the amount, currency and status.
When you sign in
Your email address. We sign you in with a one-time code sent to that address; codes expire after 5 minutes. Once you’re signed in, you stay signed in on that browser for up to 30 days. With each sign-in we keep the internet address and browser type it came from, to protect your account.
If you have bought from us, your account shows your orders, invoices, downloads and licence keys.
When you download a product
We record what you downloaded, which version, when, and the country the download came from. This helps us support you and spot misuse of download links.
SparkPOS licence keys and activation
When you buy SparkPOS, we create a licence key for you. We keep it encrypted so we can show it to you again in your account. Our licence server stores only a one-way scrambled version (a hash) of the key, not the key itself.
When you activate SparkPOS, or it refreshes its licence, the app sends our licence server a hash of your licence key, a hash of an identifier for your computer, and the app’s version number. We use these to check the licence and how many computers it’s used on. The app doesn’t send your shop’s sales, stock or customer data to us: that stays on your computer.
Emails we send you
Only emails about something you did: sign-in codes, receipts and invoices, licence keys, download links, refund notices and replies to your enquiries. We keep a log of each email (the address, what kind of email, when, and whether it was delivered) so we can resend it if something goes wrong.
Protecting the site from spam and abuse
Our sign-in, enquiry and checkout forms use Cloudflare Turnstile to tell people from bots. It looks at signals from your browser and your internet address. We also limit how many requests can come from one internet address in a short time; those counts aren’t kept.
Analytics and logs
We use Cloudflare Web Analytics to count page views. It doesn’t use cookies and doesn’t identify or follow individual visitors. Like any website, our hosting keeps short-lived technical logs of requests (such as the page, the time and the internet address) for security and to fix problems.
Cookies and storage in your browser
We don’t use advertising or tracking cookies. The site uses:
- A sign-in cookie that keeps you signed in, for up to 30 days or until you sign out.
- Security cookies that Cloudflare may set to protect the site and run the spam check.
- Storage in your browser (not sent to us) for small conveniences: whether you prefer prices in ₹ or $, whether you’re signed in (so the header shows “My account”), and your checkout while it’s in progress. The checkout data is cleared when you close the tab.
Razorpay and PayPal may set their own cookies inside their payment windows; their privacy policies explain those.
You can block or delete cookies in your browser’s settings. If you block the sign-in cookie, you won’t be able to sign in.
Who helps us handle your information
We use these companies to run the site and our business. They handle your information only to provide their service to us:
- Cloudflare — hosting, our database and file storage, the SparkPOS licence server, spam protection and analytics.
- Razorpay — payments in India.
- PayPal — payments outside India.
- Resend — sending our emails.
- Google Workspace — our email inbox, where enquiries and your replies arrive.
We don’t sell, rent or trade your information, and we don’t share it for advertising. We may disclose information if the law requires it, or to protect our rights, our customers or the public, for example to prevent fraud.
These companies may store and process information outside India, including in the United States and the European Union.
How long we keep it
- Orders, invoices, credit notes and payment records (including the parts of Razorpay’s and PayPal’s notifications we keep): for as long as tax and accounting law requires us to keep them, even if you close your account.
- Your account, downloads and licence keys: while you have them, and until you ask us to delete them (apart from records we must keep, above).
- Enquiries and the emails about them: until they’re no longer needed, or until you ask us to delete them.
- Sign-in codes expire after 5 minutes, and sign-in sessions after 30 days.
- Technical logs are kept for a short time only.
How we protect it
The whole site uses HTTPS. Full card numbers, CVVs and banking passwords never reach our servers, and we don’t keep the payer details in Razorpay’s and PayPal’s notifications. Licence keys are stored encrypted, and our licence server keeps only their hashes. Only Blackant staff who need it can see customer information, and they sign in with one-time codes sent to their work email.
No system is perfectly secure. If a breach affects your information, we’ll tell you as the law requires.
Your choices and rights
You can:
- See your orders, invoices, downloads and licence keys by signing in to your account.
- Ask for a copy of the information we hold about you.
- Ask us to correct it if something is wrong.
- Ask us to delete it. We’ll delete what we can and tell you what we must keep, such as invoices.
- Object to how we use it, or withdraw consent where we relied on it.
Email us at info@blackant.io from the address you use with us. We may need to confirm it’s you before acting, and we’ll reply within one month. If you’re not happy with our answer, you can also complain to the data protection authority where you live.
Children
Our products are for businesses and aren’t meant for anyone under 18. We don’t knowingly collect information from children; if you think we have, contact us and we’ll delete it.
Changes to this policy
When we change this policy, we’ll update it here and change the date at the top. If a change affects how we use information you’ve already given us, we’ll tell you by email before it takes effect.
Contact us
Blackant Solutions, No.23/A, South Street, Rajarajeswari Nagar, NGO B Colony (opposite to New Bus stand), Tirunelveli, Tamil Nadu 627007, India.
Email: info@blackant.io · or use our contact form.